Plumbers, electricians, HVAC, cleaning, repairs
Calls answered,teams on time.
WEB-AZ builds digital and AI solutions for home services businesses: plumbers, electricians, HVAC, cleaning and repairs. The system answers the call when you are up a ladder or under a sink, asks for the right photos and suggests a free slot, while the decision on price and the job stays with you.
Where a business that works in customers' homes can save time
Calls answered even while you work
The technician's hands are full, and a customer with an urgent problem quickly looks for another option. A call answered automatically, with a summary sent to your phone, stays a job to schedule, not a missed call.
Quote requests with all the details
“How much to replace my shower mixer?” says nothing about the type of installation. When customers are guided to send photos, the boiler model or the dimensions, the quote starts from the first message.
Bookings that match the team's route
The customer wants “tomorrow morning”, the technician is at the other end of town, and the schedule is often kept in a notebook. A shared calendar suggests slots that take account of the area and the length of the job.
Emergencies separated from planned work
A burst pipe and an air conditioning installation booked for next week arrive on the same channel. When asked straight away how urgent the problem is, requests get the right response.
Clear service areas from the start
Requests from places you do not cover, or where travel costs more than the job, eat up time. Service areas shown clearly on the website and checked when the request comes in keep your time for the right jobs.
The customer relationship continues after the job
The warranty, the annual service or the seasonal air conditioning clean can bring new work. Reminders sent automatically to customers who agreed and a consistent invitation to leave a review keep in touch effortlessly.
AI solutions for plumbers, electricians and field teams
The idea is simple: no customer who calls or writes should go unanswered, and you should receive the request already organised. You still set the final price, the diagnosis and the team's schedule.
- Voice receptionist for missed callsAnswers the call when you cannot, asks what happened, the address and how urgent it is, then sends you a summary on your phone.
- Bookings straight into the calendarOffers the customer the free slots of the right technician, taking account of the area and the estimated duration, and sends the confirmation.
- Complete quote requestsOn the website or on WhatsApp, the customer is guided to send photos, dimensions and the equipment model before the request reaches you.
- Website with clear areas and servicesPages by service and by location, a request form and a visible emergency number, so customers know straight away whether you can reach them.
- Follow-up, reminders and reviewsAfter the job, the customer receives a thank-you message and an invitation to leave a review. Customers who agreed receive a reminder for the periodic service.
Use cases · Home services
Conceptual examples showing what could be built. They are not delivered projects.
Plumbing: a night-time call
At 23:00 someone calls with water on the bathroom floor. The voice agent asks whether the water is still running, reads the message prepared by the business about the main stopcock and alerts the on-call plumber with the address and a description of the problem. The plumber decides whether to go straight away or schedule the visit.
Conceptual exampleCleaning company: a quote from photos
The customer enters the floor area and the number of rooms and sends a few photos. The system prepares an indicative estimate from your rates and puts it in a draft, which the manager confirms before it is sent.
Conceptual exampleHVAC: the cleaning season
In spring, customers who agreed to receive messages get an invitation to book a clean for the unit installed last year, with slots grouped by neighbourhood, so the team does not cross town several times a day.
Conceptual example
Integration with your phone, WhatsApp and the team calendar
Many small businesses work with a phone, WhatsApp and a calendar. We start from what you already use; the compatibility of each system is checked during the project.
- Google Calendar or Outlook
- WhatsApp Business API
- Google Business Profile, for calls, messages and reviews
- VoIP telephony or a cloud phone system
- Field service apps such as Jobber
- Invoicing software such as SmartBill or Oblio
- Google Maps, for service areas and distances
- The forms on your website
Integration challenges
- The real schedule is often in a notebook or in someone's head, so the first step is moving it into a shared calendar.
- Technicians in the field do not always update the job status, and automatic scheduling depends on that information.
- The price of many jobs can only be set on inspection, so automatically sent estimates must be worded carefully.
- Photos sent by customers are sometimes unclear or incomplete, and a person still needs to assess them.
Data, calls and customer rights
Addresses and photos of the home
The photos sent may capture people, documents or the inside of the house. They are kept only as long as needed for the job, with access limited to your team.
Calls answered by a voice agent
Callers must be told at the start that they are speaking to an automated assistant and, if calls are recorded, why and for how long the recording is kept.
Marketing messages only with consent
Service reminders or seasonal offers are sent only to customers who agreed, with a simple option to unsubscribe, in line with the rules on commercial communications.
Quotes and contracts with consumers
An automatic estimate must not look like a fixed price. Contracts concluded at a distance or at the customer's home have special rules on information and withdrawal, which you should check with your legal adviser.
Projects in this sector
Useful guides
Before you decide, read
- SEO & marketingLocal SEO for businesses: how to show up in Google Maps and local searchesA practical local SEO guide: how to set up Google Business Profile, how to choose categories, why identical contact details everywhere matter and how to ask for reviews without breaking Google's rules.Read the guide
- Automationn8n vs Make vs Zapier: which automation platform should your business choose?n8n vs Make vs Zapier, compared in terms a manager can follow: hosting, cost model, where data goes, complexity, AI steps and error handling. Plus who should choose which.Read the guide
Frequently asked questions
Which AI solutions suit a plumber or a cleaning company?
A voice receptionist that answers calls when you cannot, calendar bookings that take account of area and duration, quote requests completed with photos and dimensions, a website with clear areas and services, and follow-up messages after the job. The final price and the diagnosis stay with you.
My customers are older. Will they talk to a robot?
The voice agent introduces itself plainly, speaks simply and can transfer the customer to a person or promise a call back. For those who prefer people, that option is always there.
Can the system give prices?
It can share the rates you already publish, for example the call-out fee or standard labour, and it can prepare indicative estimates. The final price is set by the technician after seeing the job.
What happens to customer data and photos?
They are stored in your business's accounts, accessible only to those who need them, and deleted after the period we agree together. Customers are told how their data is used.
Does it work if I work alone or with two colleagues?
Yes. A small business usually has the greatest need not to miss calls. We start with something simple, such as answering missed calls, and add only what proves useful.
Where do we start?
With an ordinary week: how many calls go unanswered, what questions you get, how you make bookings. From that we choose the first step, the one that frees up the most time for you.
Can’t find the answer? Write to us and we’ll reply directly.
Tell us what a working day looks like for you
How many people you have in the field, how requests come in and how you make bookings. We will propose a realistic first step that you can test quickly.