Restaurants, hotels, guesthouses, agritourism
Bookings made clear,guests made welcome.
WEB-AZ builds digital and AI solutions for restaurants, hotels, guesthouses and agritourism: assistants that answer guests in their own language, bookings taken over the phone at busy times and event requests prepared as a brief. Your team looks after the guests in front of them.
Where a restaurant, hotel or guesthouse can save time
Messages from every channel, in one place
Phone, WhatsApp, Instagram, Facebook, email, plus messages from Booking.com and Airbnb. The same guest sometimes writes on two channels; answers drawn from the same approved information stay consistent.
Menu and allergen information from the kitchen's recipe sheets
“Does the soup contain celery?”, “Do you have anything gluten-free for my child?”. Recipe sheets validated by the kitchen, easy to find, support the waiter, while final confirmation stays with the staff.
Event requests structured from the first message
Weddings, christenings, birthdays or corporate dinners start with “how many people can you seat?” and continue with many messages about the menu, decorations, deposit and schedule. A guided form gathers the details into a clear brief.
Foreign guests, welcomed in their own language
Tourists ask in English, German or Italian about parking, late check-in, pets or the way to the guesthouse. A multilingual assistant answers from the house rules, even if not everyone on the team speaks every language.
Reviews monitored across all platforms
Google, Booking.com and TripAdvisor gather opinions that deserve a thoughtful reply. Grouped by topic, with a draft reply for the manager, reviews reach the right person in time.
Seasonal staff up to speed faster
In summer, new people arrive who need to learn procedures quickly, and the shift rota is redone whenever occupancy changes. An internal assistant and shift proposals based on bookings make both easier.
Digital and AI solutions for restaurants, hotels and guesthouses
The assistants prepare, take notes and answer what is standard. Welcoming guests, confirming an event, replying to a difficult review and any allergen information stay in the hands of your people.
- Multilingual guest assistantAnswers on the website, WhatsApp or Messenger, in the guest's language, questions about opening hours, access, facilities and policies, from the information you approve.
- Phone bookingsTakes table or room bookings when reception is busy, checks availability and sends the confirmation, with transfer to a person for special requests.
- Knowledge base for staffThe menu, recipe sheets, check-in procedures and house rules, in an internal assistant that helps new staff find the answer quickly.
- Reviews grouped by topicReviews from all platforms are collected and grouped by topic, such as cleanliness, breakfast or waiting time, with a draft reply that the manager approves.
- Shifts, stock and internal tasksShift rota proposals based on bookings and events, plus daily checklists for opening, closing and preparing rooms.
- Website with direct bookingA fast, multilingual website with an up-to-date menu, gallery, map and a booking or event form connected to your system.
Use cases · Hospitality
Conceptual examples, designed to show what is possible. They are not delivered projects.
Restaurant: Friday evening
Between 19:00 and 21:00 the phone rings non-stop. The voice agent takes bookings for small groups and enters them in the booking register. Large groups and allergen questions are transferred to a waiter or noted for a call back.
Conceptual exampleAgritourism: foreign guests
A couple from Germany asks on WhatsApp whether they can bring their dog and how to get there along the forest road. The assistant answers in German from the house rules and the directions written by the host, and the booking request goes to the owner.
Conceptual exampleHotel with an event hall: a wedding request
The couple enter the date, the estimated number of guests and their menu preferences. The events manager receives a structured brief, ready for the first meeting, and still prepares the quote and the contract.
Conceptual example
The systems behind reception and the kitchen
Hospitality uses many separate applications, and a useful solution has to respect them. The examples below are possibilities; compatibility is checked for each project.
- Booking.com and Airbnb
- Channel manager, for syncing availability
- Hotel PMS (property management system)
- Restaurant POS systems
- Table booking platforms
- Google Business Profile and TripAdvisor
- WhatsApp Business API, Instagram and Facebook Messenger
- Invoicing software such as SmartBill
Integration challenges
- Many PMS and POS systems do not offer an open API, or offer it only on certain plans.
- The menu changes often, and the assistant's information is correct only if someone updates it with every change.
- Availability split across several channels can lead to overbooking if syncing is not done correctly.
- Seasonal staff come and go, so access to systems must be granted and revoked in an orderly way.
Guest safety and data protection
Allergens are confirmed by staff
Allergen information is mandatory under EU food information rules for consumers and must come from recipe sheets validated by the kitchen. The assistant does not guarantee the absence of traces and passes sensitive questions to a team member.
Guest data, including health information
An allergy or dietary restriction mentioned when booking can be health information. It is requested only if necessary, used strictly for service and not kept longer than needed.
Genuine reviews
We do not generate reviews and do not reply automatically on your behalf. Suggested replies are approved by a person, and review invitations are sent to all guests, not only the satisfied ones.
Newsletters and offers
Seasonal offers or event invitations are sent only to guests who agreed, with a simple unsubscribe option in every message.
Useful guides
Before you decide, read
- SEO & marketingLocal SEO for businesses: how to show up in Google Maps and local searchesA practical local SEO guide: how to set up Google Business Profile, how to choose categories, why identical contact details everywhere matter and how to ask for reviews without breaking Google's rules.Read the guide
- Voice AIAI voice agents: what you need to know about disclosure, recording and consentAn AI voice agent speaks on behalf of your company. What the caller needs to be told, how to handle recordings and which rules matter for outbound calls.Read the guide
Frequently asked questions
Which AI solutions suit a restaurant or a guesthouse?
A multilingual assistant that answers guests on the website, WhatsApp or Messenger, phone bookings taken when reception is busy, a knowledge base for staff, reviews grouped by topic with draft replies, shift proposals and a website with direct booking. Allergen information and event confirmation stay with the team.
Can the assistant answer questions about allergens?
It can show the allergen list from the recipe sheets approved by the kitchen and always states that the guest must confirm with the staff. For severe allergies, the conversation goes straight to a person.
How is guest data protected?
Data stays in your systems, with role-based access and retention periods we agree together. Guests are told what data is collected and why, and health information is handled separately.
Does it connect to Booking.com or my channel manager?
It depends on what each platform offers for integration. We check at the start what can be connected directly and what remains manual, before any commitment.
Won't I lose the warmth of the service if an assistant replies?
The assistant handles only the repetitive questions and the moments when nobody is free. You set the tone, and guests can always ask to speak to someone on the team.
Where do we start?
We look at which questions you get most often and on which channel. A good first step is usually an assistant for practical questions or taking bookings at busy times.
Can’t find the answer? Write to us and we’ll reply directly.
Tell us what a busy evening looks like
How many booking channels you have, which languages your guests write in, how you manage events. We will come back with a proposal tailored to your venue.