Dealers, garages, rentals, electric mobility
Car servicing scheduled,customers informed.
WEB-AZ builds digital and AI solutions for car garages, dealers and rental companies: bookings taken over the phone, fast parts search, consistent listings and follow-up for every lead. Diagnosis, prices and quotes stay with the service advisers.
Where a garage or car dealer can save time
“Is my car ready?”, answered without interruptions
Service advisers often stop receiving cars to answer the phone about job progress. When customers are kept informed on time, they no longer need to call again.
Parts found quickly by code or VIN
Compatibility depends on engine, year and trim. With quick access to the catalogue and stock, the answer comes faster and simple orders are closed on the spot.
Consistent listings on every portal
The same car can appear on the website, on Autovit and on OLX with different features or mileage when each listing is written separately. A single vehicle record keeps everything consistent.
Repair estimates prepared faster
Labour, parts and options are gathered from several sources. An automatically compiled draft, checked by the adviser, shortens the customer's wait and frees up space in the yard.
Follow-up at the right moment
Anyone who asked for a test drive, whose ITP (Romania's periodic roadworthiness test) is about to expire or who needs a seasonal tyre change can get a timely message, if they agreed to be contacted.
Orderly handovers and returns for rentals
Documents, handover photos, recorded damage and deposits are often kept on paper or in WhatsApp chats. A digital record for each handover brings them together in one place.
AI solutions for car servicing, parts and sales
We build on the data you already have: the workshop calendar, the parts catalogue, the vehicle stock. The final price, the technical diagnosis and the sales offer stay with the people on your team.
- Service bookings by phoneThe customer says what work they need, the assistant finds a slot in the workshop calendar, makes the booking and sends the confirmation. Unclear faults go straight to the adviser.
- Fast search in the parts catalogueThe counter team finds the part more easily by code, VIN or free description, with a reference to the catalogue the business uses. A person confirms compatibility.
- Qualifying enquiries for carsMessages from listings get a quick reply and are completed with the key details: budget, preferred model, part-exchange, finance. The salesperson picks up the conversation already briefed.
- Reminders for servicing, ITP and the seasonScheduled calls or messages to customers who agreed to be contacted, with the option to book directly in the conversation.
- DMS integration and estimate preparationWe connect the dealer management system with the calendar and the catalogue, for draft estimates that the adviser checks and sends.
- Website with up-to-date stockVehicle pages generated from the same data source as the listings, with useful filters and a contact form linked to each car.
Use cases · Automotive
Conceptual examples, presented to illustrate what is possible; they are not delivered projects.
Independent garage with two lifts
Calls for oil changes and tyres are booked automatically into free slots. For noises or warning lights on the dashboard, the assistant notes the description and books an inspection, without guessing the fault.
Conceptual exampleDealer with used car stock
Each vehicle has a single record from which the listings for portals and the website are generated. The salesperson reviews the text before publishing, including features and mileage.
Conceptual exampleRental company with an electric fleet
Before pick-up, customers receive instructions on charging and returns, and at handover the employee completes the record with photos. Damage and the deposit are assessed by staff.
Conceptual example
Integration with DMS, parts catalogues and car portals
The automotive sector has specialised systems, many with licences and controlled access. For each project we check what official integration exists and what agreement is needed with the provider.
- Dealer DMS platforms, such as incadea or Keyloop
- CDK Global
- TecDoc for the parts catalogue
- Autovit.ro
- OLX
- AutoScout24 and mobile.de
- Google Calendar
- WhatsApp Business
- VoIP phone systems
- SmartBill and e-Factura
Integration challenges
- Many DMS platforms only give access to data through licensed modules or via the provider, which can add costs and approval times.
- Parts catalogues require a licence, and VIN-based compatibility depends on the quality of the catalogue data.
- Vehicle stock is sometimes kept in Excel, with descriptions written differently from one listing to the next.
- Small garages often work with a paper booking diary, so the first step is digitising the calendar.
Data, consumer rights and accurate listings
Personal data linked to the vehicle
The registration number, VIN and service history become personal data when they are associated with a customer. We process them under the GDPR, with limited access and clear retention periods.
Marketing messages only with consent
A reminder for booked work is different from a promotional offer. For commercial calls and messages we ask for consent and offer a simple opt-out, in line with the rules on electronic communications.
Accurate information for consumers
Prices, features and mileage in listings must be accurate, under consumer protection rules. Generated texts are checked by a person before publishing, and final prices and estimates are set by the team.
Identity documents for rentals
Copies of identity documents and driving licences are requested only if necessary, stored securely and deleted on schedule. The details are agreed together with the company's legal adviser.
Projects in this sector
Useful guides
Before you decide, read
- SEO & marketingLocal SEO for businesses: how to show up in Google Maps and local searchesA practical local SEO guide: how to set up Google Business Profile, how to choose categories, why identical contact details everywhere matter and how to ask for reviews without breaking Google's rules.Read the guide
- Voice AIAI voice agents: what you need to know about disclosure, recording and consentAn AI voice agent speaks on behalf of your company. What the caller needs to be told, how to handle recordings and which rules matter for outbound calls.Read the guide
Frequently asked questions
Which AI solutions suit a car garage or a dealer?
Service bookings by phone, parts catalogue search by code, VIN or description, qualifying enquiries from listings, reminders for servicing, the ITP roadworthiness test and seasonal work for customers who have agreed, draft estimates from the DMS and a website with up-to-date stock. Diagnosis and the final price stay with the team.
Can the assistant diagnose a fault or quote the price of a repair?
No. It can note the symptoms described by the customer and book an inspection. The diagnosis, the price and the final estimate stay with the service adviser and the mechanics.
What happens to customer and vehicle data?
We agree together which data goes into the system, where it is hosted and who can see it. We use role-based access, logging and providers configured for GDPR-compliant processing.
We already have a DMS. Does it need replacing?
We do not propose replacing it. We check which official integrations it offers and build around it. If access is not possible, we look for solutions that do not depend on it, such as bookings or listings.
Does it work for a small garage without a DMS?
Yes. For a small workshop, a digital calendar, phone bookings and reminders for returning customers are usually enough as a first step.
Where do we start?
We start with a conversation about where you can save the most time: the service phone line, messages from listings or estimates. We do a short analysis and choose a pilot that is easy to evaluate.
Can’t find the answer? Write to us and we’ll reply directly.
Want a calmer service reception?
Tell us how bookings, parts requests and leads come in today. We will show you what can be automated without changing your core systems.